Please browse through our frequently asked questions to find answers to any of your questions relating to our website.

Are you insured?

Yes, we currently have insurance coverage of 5 million dollars per incident.

Can I extend the use of the car?

Yes, you can extend the trip for an additional rate.

Can I request a particular driver?

Yes, when reassessing, please specify the name of the driver you prefer, we will do our best to accommodate you.

Can we take a pet with us?

Yes. Pets must be in a suitable traveling container

Do you offer point-to-point rate?

Yes, we customize your transportation needs.

Do you offer sightseeing tours?

Yes, we offer tours by private charter.

Do you provide airport service to residences and business?

Yes, we can pick you up at any address.

How do you keep track of your reservations?

We provide a Quality Service by having a 24/7 On-Line State of the Art Centrally Based Computerized Reservations and Dispatching System.

How is your fleet maintained?

All preventive maintenance and detailing are performed onsite at Smith Limousine facility. Smith Limousine owns and operates our fleet from our 10,000sq ft Facility designed specifically for ground transportation services Our entire fleet is covered by 24/7 Personal Road Side Assistance Program.

How many bags can we put in the limousine?

We can accommodate up to 6 standard size bags in the trunk. In case you have more than 6 bags, the chauffeur will place some of them on the front seat of the limousine. Our recommendation would be to order a passenger van or a second vehicle.

How will we recognize our driver at the airport?

For Curbside Meet & Greet.:

Your driver would be stationed at the Limo Stand area (Blue Zone) closest to your assigned arrival gate, holding a sign with our company logo and your name or your company name.

For Baggage Greet:

Your driver will Meet & Greet you inside the Baggage claim assigned to your flight holding a sign with our company logo and your name or your company name.

I'm planning to reserve your service for one of my clients, how do I make the payment?

1. You can provide us your company's information by phone ( 214-951-0600), email (,or completing the Account Profile form.

2. We accept all major Credit Cards.

3.You also can prepay with your company's or personal check. Just send the check at least 10 days before the date of the service. 

We are wholesalers; can we get special airport transfer rates for all our clients?

Yes, we have several wholesalers who can take advantage of our confidential group rates. Just inquire by e-mail and we will be glad to give you the most competitive rate according to your volume.

What if we can't find our driver at the airport or hotel?

Please call our office at 214-951-0600 before you decide to leave.

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